Term & Conditions
Application: By using our services you agree to be bound by the following terms & conditions which may change from time to time without notice. The terms and conditions set forth below and the Privacy Policy (as defined at www.spotlesswasche/privacy-policy) constitute a legally-binding agreement between Spotless Wasche operating from its Delhi Office and you.
Payment Terms: All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.
Refund/Cancellation: For any refund/ cancellation please inform us within 30 minutes once your order is booked with us. We will cancel your order and refund the entire amount. After 30 minutes we can’t refund the amount.
Care for Garments : To protect your garments, we follow the care label instructions on each item we process. We accept no liability for garments that have missing or removed care labels.
Cleaning of Garment : We inspect every garment before returning them to you to ensure that they meet our strict quality measures. It should be noted however, that we may not be able to remove all stains safely from your garments but we will make every attempt to remove stains as per your instructions. However, we do not take any guarantee to remove the stains.
DAMAGE : We exercise utmost care in cleaning and processing of garments. Nevertheless, we cannot take responsibility for inherent weaknesses or defects in materials which may result in tears or the development of holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, embroidery colour beads, buttons, pasting damage or any kind of wear and tear and shrinkage; or against damage to weak and tender fabrics. Our liability with respect to any damaged to garments caused by us shall not exceed five (5) times of our charges for cleaning that garment regardless of brand or condition. No claims for damages will be recognized unless you advise us of same at the time of taking delivery.
LOSS OF GARMENTS: Pls check your clothes thoroughly at the time of taking delivery. Afterwards, no claim for less quantity, damage of clothes or whatsoever nature will be entertained after delivery of clothes. Our liability with respect to any lost item shall not exceed five (5) times of our charges for cleaning that garment regardless of brand or condition.
Collection of Clothes : Pls collect your clothes with in 30 days. In the event that garments are not collected with in 30 days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such event.
Calling/ Sending Messages : We may use your information to periodically call or send promotional emails, text message, Whatsapp to deliver certain services or information about our new offers / products.
All Disputes to be settled in Delhi Jurisdiction only.