Frequently Asked Questions
Have questions about your first order ? We might already have the answers !
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48-72 hours.
It’s pretty simple. Just pack your laundry for us to pick it up. Feel free to tell us if you have any special instructions regarding it.
48 hours: The aim for us to complete the entire cycle of picking up your clothes, cleaning then and delivering back to you within 48 hours
24 hours: We also keep provision for when you need your clothes faster, and deliver them back to you within 24 hours.
If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Delicate items like saree, fancy suits, lehengas, and premium quality fabrics like formalwear should be dry-cleaned. Most of the casual wear can be laundered. If you are not sure, refer to the instructions printed on the label.
You can schedule a pick-up either over WhatsApp, on our website, or by giving a call to our helpline. As always, your convenience is our catchphrase.
We are well-equipped with various type of Italian and American machines, we can clean all types of fabrics.
The entire process from picking up your package till delivery, is designed with the customer’s convenience at its heart. To know more about how we handle your clothes just go through our processing video.
We have our own processing centers equipped with the latest technology and equipment. You can also watch the processing video on our website, which will give you an idea of the entire process.
We accept payment through cash or UPI at the time of delivery. We also accept online payments, for which we send you a link to pay using a credit card, debit card or through netbanking.